All sales are final. We do not offer any refunds or cancellations. We have a strict 24-hour rescheduling policy. You can reschedule your appointment up to 2 times with at least 24-hour notice. We cannot reschedule your adventure less than 24 hours prior to your appointment. If you made the reservation less than 24 hours before the appointment time, that time is final and you will not be able to reschedule it. If you call to change your reservation less than 24 hours before your scheduled time or in case of no-show there will be no refund.
Please arrive 10 minutes before your scheduled booking time to sign-in and start your adventure on time.