Terms and Policy Agreement
- Guests are permitted one free amendment to their booking. Any further rescheduled or amendments will incur a £20 reschedule fee.
Reschedules will not be made less than 24 hours before the scheduled reservation. Any amendments to bookings made within the 24 hours will incur a £20 reschedule fee. This includes bookings which are made less than 24 hours prior to appointment.
Guests must arrive 10 minutes before their scheduled game for registration and orientation. Guests who arrive more than 10 minutes late will not be admitted.
You may modify, change your booking up to 24 hours before your reservation with no penalty or fees. However, within 24 hours of your reservation there are no refunds or booking modifications. If you need to change your booking within 24 hours of your reservation, you have only one option: You can move your booking to a different day/time for a £20 change fee. Please understand that these policies are in place because if a group cancels or moves their reservation within 24 hours, it’s difficult to get those vacated slots filled on such short notice, which means we lose out on that business.
Guests must arrive 10 minutes before their scheduled game for registration and orientation. All games begin at their scheduled time
If you running late for your booking, call ASAP. You will find contact information for your location in the Contact Us page.
- In the case of any global pandemic/epidemic/ cataclysm beyond our control, bookings will automatically be placed onto a Gift Voucher to be redeemed at any date and time in the future with no expiration date.